Privacy Policy

Effective Date: 1st September 2020

Your Privacy Matters

London TI Limited (“we”, “us”, or “our”) operates www.londonti.co.uk (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our Site or services. We comply with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Data

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information (processed securely through third-party payment processors)
  • Health and fitness-related information (such as fitness goals, medical history, etc.)
  • IP address and other online identifiers

b. Non-Personal Data

  • Browser type and version
  • Time and date of visit
  • Pages viewed
  • Cookies and tracking technology data (see Section 5)

2. How We Use Your Data

We will only use your personal data when the law allows us to. We primarily use your data in the following ways:

  • To Provide Services: We process your personal data to provide personal training services, including scheduling, communications, and fitness plans.
  • Marketing Communications: With your consent, we may send newsletters or promotional offers. You can withdraw your consent at any time.
  • Legal Obligations: To comply with legal and regulatory requirements, such as tax laws and data protection regulations.
  • Improving Services: We analyze non-personal data to improve the functionality of our Site and services.

3. Legal Basis for Processing Your Data

We will only process your personal data where we have a lawful basis, including:

  • Contractual Necessity: To fulfill our contract with you, such as providing personal training services.
  • Legitimate Interests: For example, improving our services, fraud prevention, or administrative purposes.
  • Consent: Where required by law, we will request your consent before processing your data for marketing or sensitive health information.
  • Legal Compliance: We may process your data to comply with legal obligations.

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share your data in the following circumstances:

  • Service Providers: We may share information with trusted third-party providers who help us operate the Site or provide services (e.g., payment processors, email platforms, IT support).
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of the business, your personal data may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use them to:

  • Remember your preferences
  • Analyze traffic and user behavior
  • Provide essential functionality, such as logging into your account

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your experience on the Site.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk from unauthorized use or disclosure, and applicable legal requirements.

7. Data Security

We take reasonable steps to protect your personal data. However, the transmission of data over the internet is not completely secure. While we will do our best to protect your data, we cannot guarantee the security of your information transmitted through our Site.

In the event of a data breach, we will comply with our legal obligations to notify the Information Commissioner’s Office (ICO) and, where required, affected individuals.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restriction of Processing: You can ask us to limit how we use your personal data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to our processing of your personal data, where we are relying on legitimate interests.
  • Right to Withdraw Consent: If we are processing your personal data based on consent, you can withdraw your consent at any time.

9. International Transfers

We may transfer your data outside the UK, but only where adequate safeguards are in place to protect your information, such as standard contractual clauses approved by the ICO or binding corporate rules.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our Site. Please check back periodically for updates.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, you can contact us at:

London TI Limited
1st Floor
The Brew Eagle House
163 City Road
London
EC1V 1NR
United Kingdom

Email: [email protected]